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Company FAQ’s
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Frequently Asked Questions
General Questions
What is BDIX HOST?
BDIX HOST is a domain and hosting service provider that offers high-speed hosting solutions, BDIX-connected servers, VPS, and dedicated servers for websites in Bangladesh.
How do I register a domain with BDIX HOST?
You can register a domain by searching for your desired domain name on our website, selecting an available option, and completing the purchase process.
What types of hosting plans do you offer?
We offer shared hosting, BDIX hosting, reseller hosting, VPS hosting, and dedicated server plans.
What is BDIX hosting?
BDIX hosting means your website is hosted on servers connected to the Bangladesh Internet Exchange (BDIX), ensuring faster local access and low latency for Bangladeshi visitors.
How do I transfer my existing website to BDIX HOST?
If you already have a website hosted elsewhere, you can migrate it to BDIX HOST using our free migration service. Contact our support team for assistance.
Hosting & Server Questions
Do you provide free SSL certificates?
Yes, all our hosting plans include a free SSL certificate for security and SEO benefits.
What is the uptime guarantee of BDIX HOST?
We provide a 99.9% uptime guarantee to ensure your website is always online.
How do I upgrade my hosting plan?
You can upgrade your hosting plan at any time from your client dashboard or by contacting support.
Do you provide managed VPS hosting?
Yes, we offer fully managed VPS hosting with technical support for server maintenance and security updates.
Can I host multiple websites on one hosting plan?
Yes, depending on your selected plan, you can host multiple domains on a single hosting account.
Billing & Payment Questions
What payment methods do you accept?
We accept bKash, Rocket, Nagad, bank transfer, and international payments via PayPal and credit cards.
Do you offer refunds?
Yes, we provide a 7-day money-back guarantee for shared hosting plans. Refunds are not available for domain registrations and VPS servers.
What types of hosting plans do you offer?
We offer shared hosting, BDIX hosting, reseller hosting, VPS hosting, and dedicated server plans.
How do I renew my hosting or domain?
You can renew your hosting or domain through your client dashboard or by making a payment before the due date.
Do you offer discounts on long-term hosting plans?
Yes, we offer discounts for monthly and annual hosting purchases.
Technical & Support Questions
How do I contact BDIX HOST support?
You can contact our support team via live chat, email, or phone support for any technical or billing issues.
Do you provide backup services?
Yes, we offer free weekly backups and optional daily backup plans for added security.
How do I access my cPanel?
You can log in to cPanel through your client dashboard or directly using the link yourdomain.com/cpanel.
Can I install WordPress on BDIX HOST?
Yes, you can install WordPress with one-click installation through Softaculous in cPanel.
How do I secure my website from hackers?
We recommend enabling SSL, using strong passwords, keeping software updated, and enabling Cloudflare protection.